Privacy Policy

Last updated: October 2026

1. Who are we?

The Divers Boat is an SSI-certified dive centre based in Koh Tao and Koh Phangan, Thailand. We are the controller of your personal data:

The Divers Boat
6/10 Moo 2, Koh Tao, Surat Thani 84360, Thailand
Email: info@thediversboat.com
Phone / WhatsApp: +66 82 814 92 82
Website: thediversboat.com

2. What data do we collect?

We only collect the data needed to answer your requests and organise your dives. This data may include:

Identification data: surname, first name, nationality
Contact data: email address, phone / WhatsApp number
Diving data: SSI/PADI certification, level, number of dives
Medical data: medical fitness to dive (mandatory health questionnaire)
Payment data: we do not store your bank details — secure payment providers process payments on our behalf
Travel plan data (dive show form): planned period and length of stay, number of people, wishes, city and country
Browsing data: IP address, browser, pages visited, via Google Analytics

3. Why do we collect your data?

We use your personal data for the following purposes:

Answering your enquiries and booking requests
Organising your dive trips and SSI courses safely
Meeting our legal obligations (dive log, medical fitness)
Sending you information about your booking (confirmation, reminders)
Answering requests collected at dive shows and running our prize draws (drawing lots, informing the winners)
Sending you our offers and news, only if you have agreed to it
Improving our website with anonymised analytics tools

We do not send you commercial newsletters without your explicit consent.

We never sell your data to third parties, under any circumstances.

4. Legal basis for processing (GDPR)

If you live in the European Union, we process your data on the following legal bases:

Performance of a contract: to organise your dives and courses
Legal obligation: dive logs and medical questionnaires required by SSI standards
Legitimate interest: improving our website and services
Legitimate interest: answering and following up on the request you made to us at a dive show
Consent: for non-essential cookies, sending our offers and taking part in our prize draws

5. Security of your data

We protect your personal data with SSL encryption across our contact form. Only authorised staff of The Divers Boat can access your information. We apply appropriate technical measures to prevent any unauthorised access, loss or disclosure.

We do not share your data with any third party, unless expressly required by law.

6. Retention period

If your request does not lead to a booking, we delete your data within 30 days of our last exchange. Forms filled in at dive shows are the exception: they are kept for 3 years after our last exchange (see section 7).

Otherwise, we keep the necessary data for the applicable legal period — generally 5 years for accounting data. Dive logs and medical questionnaires follow the specific requirements of SSI certification.

When all these obligations expire, we permanently delete all your data and associated files.

7. Dive shows and prize draws

At dive shows, you can fill in our online form (QR code or the tablet on our stand). We collect the information you give us there: contact details, travel plans, diving level, and whether you are taking part in the prize draw.

This information is used to answer your request, follow up with you about it and run the prize draw (choosing the winners, informing the winners). We only send you our offers if you agreed to it by ticking the box provided; you can withdraw this consent at any time.

These forms are kept for 3 years after our last exchange, then deleted. You can ask for them to be deleted at any time at info@thediversboat.com. The rules of each prize draw set out its own conditions.

8. Cookies and analytics tools

Our website uses the following tools:

Google Analytics: we use this traffic analysis service provided by Google LLC. We have enabled IP anonymisation: your IP address is truncated before anything is sent to Google’s servers. We use this data only to understand how the site is used and to improve our content. You can disable Google Analytics with this official plug-in.
Google Maps: we embed Google Maps to show the address of our centres. When a map loads, non-personal technical data is sent to Google. Browser extensions can block this transmission.
Essential cookies: our website uses technical cookies needed for it to work properly (session, security). These cookies collect no personal data, and disabling them would affect how the site works.
WhatsApp & social networks: when you contact us via WhatsApp, Facebook or Instagram, these platforms process your messages under their own privacy policies. We use these channels only to answer your requests.

9. Your rights

Under the GDPR and applicable laws, you have the following rights over your data:

Access: obtain a list of the data we hold about you
Rectification: correct inaccurate or incomplete data
Erasure: ask for your data to be deleted, subject to legal obligations
Restriction: limit processing in certain situations
Portability: receive your data in a readable, reusable format
Objection: object to processing on legitimate grounds
Withdrawal of consent: at any time, for processing based on your consent

To exercise any of these rights, write to us at info@thediversboat.com. We reply within 30 days at most.

10. Data transfers outside the EU

We process your data mainly in Thailand, where The Divers Boat operates. Some third-party tools (Google Analytics, Google Maps) transfer data to servers in the United States.

In that case, Google applies appropriate safeguards in line with the transfer agreements in force. We have also enabled IP anonymisation to keep these transfers to a minimum.

11. Minors

Our diving activities follow the minimum age requirements set by SSI. For minors, we require parental consent before any enrolment in a course or a try dive.

We never knowingly collect data about children under 16 without prior parental consent.

12. Changes to this policy

We update this privacy policy whenever necessary. The date at the top of the page shows the version in force.

If we make a substantial change, we will inform you via our website, or by email if you are a registered customer.

13. Contact & complaints

For any question about this policy or the use of your data, contact us directly:

Email: info@thediversboat.com
WhatsApp: +66 82 814 92 82
Contact page: thediversboat.com/en/contact-us/

If you believe your rights are not being respected, you can file a complaint with the data protection authority in your country of residence.